My Hearing Helper
(833) 260-6560

Privacy Policy

Effective May 4th, 2026

PRIVACY POLICY

1. Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of our websites at www.myhearinghelper.com

By providing us with your data, you warrant to us that you are over 13 years of age.

Contact Details

Our full details are:

Full name of legal entity: My Hearing Helper LLC (“My Hearing Helper LLC,” “we,” “us,” or “our”)

Email address: info@myhearinghelper.com

Postal address: 2101 Thrift Rd., Charlotte, NC 28208

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@myhearinghelper.com

We may change this privacy policy from time to time. If we make changes, we will update the “Effective Date” at the top of the page. If we make a material change in the way we use your personal information, we will prominently note the change through email or notification on our website.

2. HOW WE COLLECT AND USE INFORMATION

Visitors: If you are just visiting the Sites and not registering, requesting information, contacting us, or posting to a public area of the Services, and you did not access the Sites from a link contained in one of our email communications, we will not ordinarily collect any Personal Information about you except through web logs, as described below. In that case, we obtain the information that you provided and will use it to respond to your inquiry or fulfill your request if we can. We do not share any of this information with anyone else, except to respond to your request, if you consent, or as otherwise described in this privacy policy.

* Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Some examples include:

Blogs and Forums: We may provide an opportunity for you to post information to blogs, forums or other public areas on the Services. By doing so, you consent to the posting of any Personal Information that you provide. You should be aware that such Personal Information can be read, collected, or used by other visitors to these public areas. We have no control over how these visitors use your Personal Information.

Inquiries: If you send us a comment or question or make an inquiry to customer support, we will retain the information that you provide to us for the purpose of responding to you, as well as for improving the Services and our customers’ use of our services.

Marketing Data:  Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

More specifically, here are some examples:

Linking from Emails. If you click a link to any of our Sites from an email message from us, we will be able to identify your email address and associate that email address with the manner in which you use the Sites (e.g., which pages you visit).

* Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

Registration: When you register on the Services, such as to subscribe to a newsletter, request information or participate in a giveaway, you will be asked to provide certain Personal Information, which we will use to fulfill your request.

Surveys: We may ask you to complete surveys or opinion polls from time to time. We only use the information that we collect from surveys in an aggregate manner, not in individually identifiable form. We may use specific comments shared on surveys, in an anonymized way. We may also reach out for more clarification on survey responses and potentially request more and permission to share. But we will never share anything personally identifiable shared on a survey unless given consent.

User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Some examples include:

Web Logs: We maintain web logs that automatically record basic information about everyone who visits the Services. We use web log information to help us design our website, to identify popular features, to improve our services, and for other managerial and analytic purposes. We may also use web logs to help identify any person who may be misusing the Services. These logs contain:

  • The Internet domain from which you access the Services.
  • Your IP address.
  • The type of browser and operating system that you use.
  • The date and time you visited the Services.
  • The pages that you visited on the Services.
  • The address of the website you linked from to get to the Services.

Cookies: We use cookies, web beacons and similar technology to help you navigate the Services, to allow us to learn how you use the Services, and to improve the Services. Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not reveal any Personal Information unless you choose to provide this information to us by, for example, registering at our Site. However, once you choose to provide Personal Information to the Services, this information may be linked to the data stored in the cookie. If you decide not to permit cookies on your computer, this may affect your ability to use the Services. You may opt out of this, or set your preferences personally – for more information, visit: https://optout.networkadvertising.org/ 

* We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Mediavine Programmatic Advertising (Ver 1.1)

The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.

First party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioral advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimize advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at All About Cookies. 

Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt-out, you will still see non-personalized advertisements on the Website.

The Website collects the following data using a cookie when serving personalized ads:

  • IP Address
  • Operating System type
  • Operating System version
  • Device Type
  • Language of the website
  • Web browser type
  • Email (in hashed form)

Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.

If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.

For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit Mediavine Partners.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.

Protected Health Information

You may elect to submit information about your past, present, or future physical health through the website.  If it is submitted to a healthcare provider, such as an audiologist or other hearing services provider, for the purposes of scheduling an appointment, it may be considered protected health information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.  We only collect PHI that you voluntarily submit.  We process such information as a business associate of the covered entity to whom you submitted the PHI pursuant to a business associate agreement.  Our use of such PHI will be consistent with our obligations under HIPAA and the business associate agreement.   

Such PHI may include:

  • Contact information (such as name, phone number, email);
  • Information that you provide through online questionnaires or communications regarding health concerns, symptoms or otherwise expressing interest in treatment;
  • Information related to scheduling, arranging or facilitating healthcare services.  

We may use the PHI you provide to:

  • Assist with scheduling appointments or related health services;
  • Follow-up on appointments or related health services;
  • Contact you about health-related goods or services offered by the covered entity;
  • Provide you with information about treatment options;

These communications may be considered marketing under HIPAA. 

You acknowledge that My Hearing Helper LLC receives monetary compensation from the covered entity to whom you submitted the PHI for generating sales.  Such compensation may be derived in whole or in part from information you submit, including PHI.  By submitting this information, you hereby consent to this use.  

This authorization will expire 12 months from the date the information is submitted to My Hearing Helper LLC (unless otherwise authorized).  

You may revoke this authorization at any time by submitting a written request to the contact information below.  Such revocation will not impact any action that has already been taken in reliance on your authorization.  

Your treatment, payment, enrollment or eligibility for benefits is not, and will not be conditioned on your authorization of this marketing use.  

HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site, by entering a giveaway or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

How We Use Your Information

Here is how we may use your information and data:

Communicating with You. We may use information that we collect from you for the purpose of communicating with you and responding to your inquiries. Those communications could, for example, take the form of service updates, promotions for products or services that we or one of our marketing partners provide, or e-newsletters.

Marketing:  We may use the information that we collect from you for the purpose of communicating with you about products, services, promotions or events that may be of interest to you.  These communications may be delivered by email, telephone, text message, mail or other channels as permitted by law.  You can opt-out of these marketing communications at any time by contacting us at the contact information below or by using the mechanisms included in the method of communication. 

Service Providers: We at times contract with third party service providers to perform functions for us. These service providers may be given access to the information we collect for the purpose of performing those functions, but they will be contractually bound to maintain the confidentiality of the information and not to use it for any other purpose.

Social Media. The Sites may include social media features, such as Facebook “Like” button and a “Share” button. These features may collect your IP address and which page you are visiting on the Site; and they may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company that provides the feature.

Business Transfers: If we were to transfer all or substantially all of our assets to another company, one of the assets we would likely include in the transfer is our database of Personal Information.

Disclosures for Legal Reasons: We will disclose Personal Information when we are required to do so by law, regulation or securities exchange requirement, for example, in response to a court order or subpoena. We also may disclose such information in response to a law enforcement agency’s request or when we believe such disclosure is appropriate to protect our legal rights or to safeguard anyone’s property or safety.

MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by clicking the unsubscribe button at the bottom of our emails or by sending us an email at info@myhearinghelper.com.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

Browser notifications

Browser notifications are managed by a third party software. If you have opted in for browser notifications (pop-up on your device when an article is published), you may opt out of these by following the general instructions below. Note these instructions may vary between browser versions and devices:

Desktop

In Chrome, navigate to Settings, then navigate to Advanced. Select Content Settings under Privacy and Security. Select Notifications, where you can manage specific site notifications under “Block” and “Allow”. If you would like to turn off notifications for the Site, select the Site’s listing, then check “Block.”

In Firefox, navigate to the menu and select Options. Navigate to Privacy & Security. Navigate to Permissions and then click Notifications Settings, where you can turn off notifications for individual sites.

In Safari, navigate to Preferences, then Websites and then Notifications, where you can pick which sites are able to send you notifications.

On Android Mobile Devices, open the Chrome browser and navigate to Menu, then navigate to Settings. Navigate to Site Settings and then Notifications, where you can determine which sites you’d like to allow notifications for. On the following screen, select clear & reset, then click your preferred options.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@myhearinghelper.com and please use the subject line: “Data Request.” In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

How We Share Information – And Why

We may have to share your personal data with the parties set out below:

* Other companies in our group who provide services to us.

* Professional advisers including lawyers, bankers, auditors and insurers

* Government bodies that require us to report processing activities

* With third party advertising platforms so that we can create marketing campaign advertising (e.g. using your email address to create a Facebook targeting audience).

*If applicable, with the covered entity to whom you submitted your protected health information; 

*When you participate in interactive area of our website, service, and products, and your information may be displayed to other users: such information may include, your name, photo, the comment, and other information you chose to provide at the time of submission. In the case of Surveys, we will never share personally identifiable information without express consent.

* In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;

* If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Company or others;

* Third parties to whom we sell, transfer, or merge parts of our business or our assets.

* With your consent or at your direction, including without limitation to product and/or services providers with whom you have elected to receive marketing communications.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

COLLECTION OF INFORMATION BY THIRD PARTIES

We may use a third-party advertising company to serve ads when you visit our Site. If we do so, this company may use information (not including your name, address, email address or telephone number) about your visit to the Services in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to the Services, the advertiser might place or recognize a unique “cookie” on your browser.

We may offer you the opportunity to contact other companies, such as advertisers, marketing affiliates and content providers, to obtain information or to buy products or services. You decide when and whether to give your Personal Information to these companies. If you provide information, its use and security is governed by the policies and practices of those companies and not by this privacy policy.

We make no representations or warranties about any of these other companies or their privacy or security policies. Once you click through to an unaffiliated website, this privacy policy no longer applies. We strongly urge you to read the applicable policies of these other companies and their websites.

DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Although we implement reasonable administrative, physical, and electronic security measures designed to protect your personal data from unauthorized access, we cannot ensure the security of any information you transmit to or guarantee that this information will not be accessed, disclosed, altered, or destroyed. 

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://www.edpb.europa.eu/about-edpb/faq-frequently-asked-questions/what-are-my-rights-under-gdpr_en

If you wish to exercise any of the rights set out above, please email us at info@myhearinghelper.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to lodge a complaint with the data protection supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement

. We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

California Consumer Privacy Act Notice

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we may collect the following categories of Personal Information:

·         Identifiers, such as name

·         Personal information, as defined in the California safeguards law, such as contact information

·         Characteristics of protected classifications under California or federal law, such as age, gender, and medical conditions  

·         Commercial information, such as transaction information and purchase history

·         Internet or network activity information, such as browsing history and interactions with our websites

·         Audio, electronic, visual and similar information, such as call and video recordings

·         Professional or employment-related information, such as work history and prior employer

Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

We may collect this Personal Information directly from California residents themselves as well as our business partners, professional organizations, public databases and other third parties as set forth in this Privacy Policy.

We may use this Personal Information for the purposes set forth in this Privacy Policy, including: delivering products, services or information; scheduling, arranging and facilitating healthcare appointments; advertising and marketing products and services; conducting research, analytics, and data analysis; undertaking quality and safety assurance measures; conducting risk and security controls and monitoring; detecting and preventing fraud; performing identity verification; performing accounting, audit, and other internal functions, such as internal investigations; complying with law, legal process, and internal policies; maintaining records; and exercising and defending legal claims.

We may disclose the Personal Information you provide to our affiliates and third parties for the purposes set forth in this Privacy Policy.

If you are a California resident, you may request that we:

·         Disclose to you the following information covering the 12 months preceding your request:

o   The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information

o   The specific pieces of Personal Information we collected about you

o   The business or commercial purpose for collecting Personal Information about you 

o   The categories of Personal Information about you that we otherwise shared or disclosed and the categories of third parties with whom we shared or to whom we disclosed such Personal Information

o   Delete Personal Information we collected from you

To make a request for the disclosures or deletions described above, please email us at info@myhearinghelper.com and please use the subject line: “Data Request.” 

In some instances, we may decline to honor your request where an exception applies, such as where the disclosure of Personal Information would adversely affect the rights and freedoms of another California resident.

You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.

Californians also retain the right to request deletion of their personal data. To request data deletion under CCPA, please fill out this form.

As specified in the California Consumer Protection Act, Californians retain the right to “opt out” of the sale of their personal data. If you choose to exercise your rights under CCPA and (1) request the deletion of your personal data from our site or (2) restrict our use of any or all of your personal data under the CCPA “right to opt-out,” you will receive the same quality of goods or services from myhearinghelper.com. You will also not be denied access to goods or services or be charged a different price for goods or services from myhearinghelper.com if you exercise your rights under CCPA.

Email, Text, Telephone Communications

You can unsubscribe from email, text and phone communications at any time. If we send you any promotional emails and you wish to stop receiving our promotional emails, follow the unsubscribe instructions in the email messages you receive from us or contact us as described below. To opt-out of receiving text messages, follow the opt-out instructions in the text messages that you receive from us. We will process your request within a reasonable time after receipt, in accordance with applicable laws. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding the My Hearing Helper LLC and, to the extent permitted by law, you will not be able to opt-out of those communications.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

4. CONTACT US

If you have questions about this Privacy Policy or  you would like us to stop sending you email or other communications or you would like to exercise any of your rights under this Privacy Policy,  you may send us a request at our email or postal addresses indicated below. We will endeavor to satisfy such requests within a reasonable time.

info@myhearinghelper.com

2101 Thrift Rd. 

Charlotte, NC 28208

5. DO NOT TRACK.

There will be no difference in how we collect or use data if you set your web browser to send a “Do not track” or similar request when you visit this Site.

6. LINKS.

Our Site includes links to other websites whose privacy practices differ from ours. If you submit personal information to any of those websites, your information will be subject to their practices and policies.

8. CHILDREN

This Site is intended for use by adults. We do not target, or knowingly collect any Personal Information from, children under the age of 13.  If you are under the age of 13 you may not attempt to provide your information to us. If we determine that contact information has been submitted by a person under age 13, such information will be removed. If you are between the ages of 13 and 17, you may provide us personal information only with your parent’s or guardian’s consent; we reserve the right to request verification of such parent or guardian’s consent. By submitting your contact information or any other personal information, you represent that you are age 13 or over. 

9. Sale of Business

Should we sell this site or our business, your personal information will be an asset transferred to the new owner.

10. More Information

Please also reference our Cookie Policy and Terms and Conditions pages for more related information.

Terms & Conditions

These Terms of Use governs your use of the My Hearing Helper LLC (“My Hearing Helper LLC”, “we,” “us,” or “our”) website, www.myhearinghelper.com (the “Site”). By using the Site, you agree, without limitation or qualification, to be bound by these Terms of Use and our Privacy Policy.  If you do not agree, please do not use this Site.

We may revise these Terms of Use at any time.  If any change is material, we will provide you with notice through the Site or via the contact information you have provided us.  Your continued usage of this Site will mean you accept these changes, and you agree to comply with all applicable laws and regulations.  The materials provided on this Site are protected by law, including, but not limited to, United States copyright laws and international treaties.

The terms “you,” “your,” “user,” and “users,” as used herein, refer to all individuals and/or entities accessing this Site for any reason.

PLEASE NOTE: THESE TERMS OF USE CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. THE WAIVER AFFECTS HOW DISPUTES WITH US ARE RESOLVED. BY ACCEPTING THESE TERMS OF USE, YOU AGREE TO BE BOUND BY THIS ARBITRATION PROVISION. PLEASE READ IT CAREFULLY.

1. ELIGIBILITY

You must be 18 years of age or older to visit or use the Site in any manner. By visiting the Site or accepting these Terms of Use, you represent and warrant to us that you are 18 years of age or older, and that you have the right, authority, and capacity to agree to and abide by these Terms of Use. You also represent and warrant to us that you will use the Site in a manner consistent with any and all applicable laws and regulations.

2. USE OF THE SITE

2.1 Disclaimers

The Site may be used to schedule appointments for audiology or other hearing screenings.  These services are Third-Party Services (as defined below) and are not provided by My Hearing Helper LLC LLC.  The appointment and services are solely between you and the health care provider.  In making such appointments, you may submit information to the Site that is considered protected health information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.  We process such information as a business associate of the covered entity to whom you submitted the PHI pursuant to a business associate agreement.  Our use of such PHI will be consistent with our obligations under HIPAA and the business associate agreement and is further discussed in our Privacy Policy.   

As further discussed in our Privacy Policy you acknowledge that we receive monetary compensation for purchases you make through the Site.   Such compensation may be derived in whole or in part from information you submit, including PHI.  By submitting this information, you hereby consent to this use.  

2.2 Use Restrictions

The content on this Site, such as text, graphics, images, photographs, illustrations, trademarks, trade names, service marks, logos, information obtained from our licensors, and other materials (“Contents”) is protected by copyright under both United States and foreign laws.  Title to the Contents remains with My Hearing Helper LLC.  Any use of the Contents not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.  Except as stated herein, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written permission of My Hearing Helper LLC or its licensors.

My Hearing Helper LLC authorizes you to view and download and print a single copy of the Contents solely for your own lawful, personal, non-commercial use if you include the following copyright notice:  “Copyright © 2025, My Hearing Helper LLC.  All rights reserved” and retain other copyright and proprietary rights notices which were contained in the Contents.  Any special rules for the use of other items provided on the Site may be included elsewhere within the Site and are incorporated into these Terms of Use by reference.  The use of the Contents on any other site or in a networked computer environment for any purpose is prohibited.  All rights not expressly granted herein are reserved to My Hearing Helper LLC and its licensors.  If you violate any of these Terms of Use, your permission to use the Contents automatically terminates and you must immediately destroy any copies you have made of any portion of the Contents.

So long as you are in compliance with these Terms of Use, we grant a non-exclusive limited, non-transferable license to use the Site. You may not distribute or make the Site available over a network where it could be used by multiple devices at the same time.  You may not rent, lease, lend, sell, redistribute or sublicense the Site. You may not copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Site, any updates, or any part thereof. Any attempt to do so is a violation of these Terms of Use.  If you breach this restriction, you may be subject to prosecution and damages. These Terms of Use will govern any upgrades provided by us that replace and/or supplement the original Site, unless such upgrade is accompanied by separate or updated Terms of Use. If you violate any of these Terms of Use, your permission to use the Contents automatically terminates and you must immediately destroy any copies you have made of any portion of the Contents.

You may not, without our written permission, “mirror” any Contents contained in this Site or any other server.  You may not use the Site for any purpose that is unlawful or prohibited by these Terms of Use.  You may not use the Site in any manner that could damage, disable, overburden, or impair the Site, or interfere with any other party’s use and enjoyment of the Site.  You may not attempt to gain unauthorized access to the Site through hacking, password mining or any other means.  My Hearing Helper LLC reserves the right, in its sole discretion, to terminate your access to the Site, or any portion thereof, at any time, for any reason or for no reason at all, without prior notice or any notice.

2.3 User Submissions

The personal information you submit to My Hearing Helper LLC is governed by our Privacy Policy.  To the extent there is an inconsistency between the Terms of Use and the Privacy Policy, the Privacy Policy shall govern.

Except as provided under Submission of Ideas (below), My Hearing Helper LLC does not claim ownership of any information or material a user provides to My Hearing Helper LLC or posts, uploads, input, submits, or transmits to this Site (“Submission”).  You agree that you will not make any Submission that is, in whole or in part, libelous; scandalous; inflammatory; discriminatory; defamatory; false; threatening; vulgar; obscene; pornographic; profane; abusive; harassing; invasive of another’s privacy; hateful or bashing; aimed at gender, race, color, sexual orientation, national origin, religious views, or disability; in violation of local, state, national, or international law; or that infringes on, or violates, any right of any party.  Additionally, you agree that you will not: (a) make any Submission that is an advertisement or solicitation of business; (b) disrupt the normal flow of dialogue or make a Submission unrelated to the topic being discussed (unless it is clear the discussion is free-form); (c) post a chain letter or pyramid scheme; impersonate another person; (d) distribute viruses or other harmful computer code; (e) harvest or otherwise collects information about others, including email addresses, without their consent; (f) post the same note more than once or “spamming”; or (g) engage in any other conduct that restricts or inhibits any other person from using or enjoying the Site, or which, in the judgment of My Hearing Helper LLC, exposes My Hearing Helper LLC or any of its licensors, partners, or customers to any liability or detriment of any type.

By making a Submission, you agree that such Submission is non-confidential, non-proprietary, and may be disseminated or used by My Hearing Helper LLC.  If you make a Submission, you automatically grant—or warrant that the owner of such content has expressly granted—My Hearing Helper LLC a royalty-free, perpetual, irrevocable, worldwide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the Submission in any media or medium, or any form, format, or forum now known or hereafter developed.  Notwithstanding the foregoing, My Hearing Helper LLC is not required to use any Submission.

You are solely responsible for your Submission, the consequences of making a Submission, and your reliance on any Submissions.  We are not responsible for the consequences of any Submission.  We are not responsible for screening or monitoring Submissions made to this Site by users.  If notified by a user of a Submission allegedly in violation of these Terms of Use, we may investigate the allegation and determine in good faith and its sole discretion whether to remove such Submission.  My Hearing Helper LLC will have no liability or responsibility to users for performance or nonperformance of such activities.

We reserve the right (but are not obligated) to: (a) record the dialogue on the Site; (b) investigate an allegation that a Submission does not comply with these Terms of Use and determine in its sole discretion to remove or request the removal of the Submission; (c) remove Submissions which are abusive, illegal, disruptive, or outdated, or that otherwise fail to comply with these Terms of Use; (d) terminate a user’s access to any or all parts of the Site upon any breach of these Terms of Use or the law; (e) monitor, edit, or disclose any Submission; (f) edit or delete any Submission posted on the Site, regardless of whether such Submission violates these Terms of Use.

2.4 Submission of Ideas

Our policy is to not accept or review unsolicited ideas or suggestions from persons outside the company.  Notwithstanding such policy, any ideas, suggestions, know-how, or concepts that are offered or communicated to My Hearing Helper LLC through this Site or otherwise (solicited or unsolicited) shall be the property of My Hearing Helper LLC and may be treated by us as non-confidential information.  My Hearing Helper LLC shall have the unrestricted right to use and disclose such ideas, suggestions, know-how or concepts for any purpose without compensation or obligation to any party.

3. PROMOTIONS

Any and all offers or promotions advertised on this Site are void where prohibited, and are subject to the posting of any official rules to such offers or promotions.

4. LIABILITY OF My Hearing Helper LLC AND ITS LICENSORS AND PARTNERS

The use of the Site or the Contents is at your own risk.  The Contents in this Site could include technical inaccuracies or typographical errors.  We may make changes or improvements at any time.

THE CONTENTS IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, My Hearing Helper LLC EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  My Hearing Helper LLC DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. My Hearing Helper LLC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE CONTENTS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.  YOU (AND NOT My Hearing Helper LLC) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

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TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO ONE HUNDRED US DOLLARS (U.S. $100). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THIS AGREEMENT.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

YOU ACKNOWLEDGE AND AGREE THAT My Hearing Helper LLC IS A MARKETING SERVICES COMPANY AND IS NOT RESPONSIBLE AND SHALL NOT BE LIABLE FOR ANY THIRD-PARTY SERVICES (AS DEFINED BELOW) OR DAMAGES ARISING FROM SUCH THIRD-PARTY SERVICES;

EXCEPT FOR ITS EXPRESS OBLIGATIONS SET FORTH UNDER THESE TERMS, COMPANY IS NOT RESPONSIBLE AND EXPRESSLY DISCLAIMS ANY LIABILITY FOR SUBMISSIONS THAT HAVE BEEN UPLOADED INTO THE SERVICES.

5. YOUR ACCOUNT

If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. My Hearing Helper LLC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

6. CONTACT WITH THIRD PARTIES AND THIRD PARTY WEBSITES

The Site may contain hyperlinks to other websites and webpages (“Third-Party Pages”), connect you with services or products offered by third-parties (“Third-Party Services”) as well as to text, graphics, videos, images, music, sounds, and information belonging to or originating from other third-parties (collectively, “Third-Party Applications”).   We do not investigate, monitor, or review any Third-Party Pages, Third-Party Services or Third-Party Applications to ensure their accuracy, completeness, or appropriateness.  We are not responsible for the Third-Party Pages, Third-Party Services or any Third-Party Applications accessed through the Site. You agree that My Hearing Helper LLC shall have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third party, or as a result of the presence of such third party on the Site.

The inclusion of any hyperlinks to any Third-Party Pages, Third-Party Services or Third-Party Applications on the Site does not indicate our approval or endorsement thereof. These links are provided solely as a convenience or benefit to users.  Your interactions with a third party on the Site, or based on such third party’s participation or presence on the Site, are solely between you and the third party.  My Hearing Helper LLC makes no representations or warranties with respect to the content, ownership, or legality of any such linked third party website. If you choose to leave the Site to access or use any Third-Party Pages, Third-Party Services, or Third-Party Applications, you do so at your own risk.

7. INDEMNITY

You agree to defend, indemnify, and hold My Hearing Helper LLC, its officers, directors, employees, agents, licensors, and partners, harmless from and against any claims, actions, demands, liabilities, and settlements including, without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the Site or Contents, or your violation of these Terms of Use.

8. MODIFICATION OR SUSPENSION OF THE SITE

You agree that My Hearing Helper LLC may, in its sole discretion and at any time, modify, discontinue, or suspend its operation of the Site, any part thereof or any Contents, temporarily or permanently, without notice or liability to you.

9. GENERAL

My Hearing Helper LLC makes no claims that the Contents are appropriate or may be downloaded outside of the United States of America.  Access to the Contents may not be legal by certain persons or in certain countries.  If you access the Site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.  The following provisions survive the expiration or termination of these Terms of Use for any reason whatsoever:  Liability of My Hearing Helper LLC and its Licensors and Partners, Use Restrictions, User Submissions, Submission of Ideas, Indemnity, Applicable Laws, and Complete Agreement.

10. CHOICE OF LAW

These Terms of Use are governed in accordance with the laws of Delaware, United States of America, without regard to its conflict of law provisions.  You and My Hearing Helper LLC hereby expressly consent and submit to the exclusive jurisdiction of the state and federal courts of Wilmington, Delaware for the adjudication or disposition of any claim, action or dispute arising out of these Terms of Use.  If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect.  No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

11. MANDATORY AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS

Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, counts, claim, or cause of action) between you and us or our employees, agents, successors, or assigns, shall exclusively be settled through binding and confidential arbitration, except that you or My Hearing Helper LLC a may take claims to small claims court if the dispute qualifies for hearing by such a court. In addition, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court.  YOU ACKNOWLEDGE AND AGREE THAT, APART FROM THE NARROW EXCEPTIONS ABOVE, YOU AND My Hearing Helper LLC ARE EACH WAIVING YOUR RIGHTS TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

Arbitration shall be subject to the U.S. Federal Arbitration Act and federal arbitration law, and shall be conducted by Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”) and as modified by this agreement to arbitrate..   The JAMS Rules, including instructions for bringing arbitration, are available on its website at https://www.jamsadr.com/rules-streamlined-arbitration.  The Minimum Standards are available at https://www.jamsadr.com/consumer-minimum-standards/.

You and My Hearing Helper LLC must abide by these rules: (a) the arbitration shall be conducted on an individual basis and not in a class, consolidated or representative action and the arbitrator shall not award class-wide relief; (b) My Hearing Helper LLC will pay its arbitration costs as required by JAMS rules, and in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, My Hearing Helper LLC will pay as much of your arbitration filing and hearing fees as the arbitrator deems is necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation; (c) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (d) each side pays his, her or its own attorneys’ fees and costs unless the claim(s) at issue permit the prevailing party to be paid its fees and litigation costs, and in such instance, the fees and costs awarded shall be determined by the applicable law.

With the exception of subpart (a) in the paragraph above, if any part of this arbitration provision is deemed invalid, unenforceable or illegal, then the balance of this arbitration provision shall remain in effect and be construed in accordance with its terms as if the invalid, unenforceable, or illegal provision were not contained. If, however, subpart (a) in the paragraph above is found invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void. If for any reason a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in state or U.S. federal court in Delaware.

12. NOTICE AND TAKE DOWN PROCEDURES

If you believe any Submission accessible on or from the Site infringes your copyright, you may request removal of those materials (or access thereto) from this Site by contacting My Hearing Helper LLC (address identified below) and providing the following information:

  • Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work;
  • Identification of the Submission that you believe to be infringing and its location. Please describe the Submission, and provide us with its URL or any other pertinent information that will allow us to locate the Submission;
  • Your name, address, telephone number, and (if available) email address;
  • A statement that you have a good faith belief that the complained of use of the work is not authorized by the copyright owner, its agent, or the law;
  • A statement that the information you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or authorized representative; and
  • A signature or the electronic equivalent from the copyright holder or authorized representative.

Our address for copyright issues relating to this website is as follows:

My Hearing Helper LLC

2101 Thrift Rd. 

Charlotte, NC 28208

Attn: Copyright

Email: info@myhearinghelper.com

In an effort to protect the rights of copyright owners, we maintain a policy for the termination, in appropriate circumstances, of users of this Site who are repeat infringers.

13. COMPLETE AGREEMENT

Except as expressly provided in a particular notice or disclaimer posted by or on behalf of My Hearing Helper LLC on this Site, these Terms of Use, including the Privacy Policy, constitute the entire agreement between you and My Hearing Helper LLC with respect to the use of the Site and Contents.